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Who can participate in Fit 4 Service?

Any small and medium-sized enterprise (SME)

  • established in Luxembourg,
  • which is not classified as an “undertaking in difficulty” and which has a company authorisation issued by the SME Department of the Ministry of the Economy. (Warning, certain fields of activity are not eligible!)
  • that wants to assess and improve the customer experience.

Am I an SME?

Yes, if I have:

Am I an undertaking in difficulty?

Yes, if more than half of the subscribed share capital has disappeared as a result of accumulated losses.

When can I participate in Fit 4 Service?

The Fit 4 Service program is always open for applications. You can submit your application at any time during the year.

Fit 4 Service, instructions for use

  1. The company chooses a consultant from the list of approved consultants.
  2. Once the choice has been made, the company completes the online form.
  3. The Ministry of the Economy analyses and validates the company’s application.
  4. Following the successful validation, the company starts the diagnosis with the chosen consultant.
  5. At the end of the diagnosis, the company receives a fixed public aid of 6.000 €.
  6. At the end of the implementation phase, the company can apply for public aid up to maximum 50% of the costs incurred.
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