The customer builds an opinion based on all interactions with a business, starting with the discovery of its products, services, and the phase of purchase and consumption, to end with the reconsideration. The customer experience allows any company to understand which elements will determine the customer’s level of quality of service.
Fit 4 Service, how does it work?
- Intervention of a specialised private consultancy company chosen by the participating company,
- Realisation of a diagnosis that identifies points of perception that generate dissatisfaction with their clientele,
- Definition of a catalogue of improvement measures,
- At the end of the Fit 4 Service diagnosis, a project can be initiated that will be supported financially by the Ministry of the Economy.